CONTACT & SUPPORT
A little help,
when you need it.
Questions about Momento? Find a quick answer below, or get in touch.
LET’S TALK
How can we help?
For a technical issue, include your device model, operating-system version, Momento version and what happened.
Please do not send private recordings, your PIN, recovery answers or recovery code.
Contact links open your email or phone app. This website does not submit a support form.
Good to know.
Do I need internet to record?
You can create events, record messages and watch saved videos offline. Downloading the app, visiting this website and sending support email need a connection. Export destinations may have their own connection requirements.
Where are my recordings?
Accepted videos are stored privately inside Momento on the organizer’s device. Support cannot access or recover those recordings remotely.
How do I recover my administrator PIN?
Use Forgot PIN on the administrator login screen. You need both saved recovery answers and the recovery code saved during setup. Support cannot reset these credentials remotely.
How do I protect my memories?
Export important videos and check that the copies play correctly. Uninstalling the app, clearing app data, device loss or storage failure can remove unexported recordings.
Can I request a video or ask for its deletion?
Contact the event organizer who controls the recording device. Deleting a recording in Momento does not remove copies that have already been exported or shared.
Why are some camera settings unavailable?
Camera resolution, autofocus and other options depend on the selected camera and supported device configuration. Tell support which device and settings you used if something is not working as expected.